How to Respond to a Fake Review Example
Maintaining your landscaping company's positive reputation is crucial for drawing in new business. Cheers to the cyberspace, function of protecting and maintaining your reputation means dealing with online reviews.
Plain, you want satisfied customers to let others know what a good task you did, and to remedy the situation if a customer is unhappy and leaves a negative review. But what do you practice most reviews that are dissentious that aren't coming from an actual customer?
Simulated Google reviews can be left by anyone, merely typically information technology is merely a troll with also much time on their hands. Regardless of who created the fake review, it'due south of import to act quickly and deal with it.
The first stride when handling a fake review is to respond to it professionally, but like you would a real negative review from a customer, so prospective customers can see you are aware of the review and are willing to remedy the situation.
Reply with something like the example listed below. 
"Hullo, *reviewer's proper name,*
We have these matters very seriously, unfortunately, we have no record of any customer feel fitting this account, nor can we verify annihilation about your identity from your name in our records. If you lot are a client of ours, we would like to investigate this issue farther, please contact *person'south proper name* immediately at *company electronic mail address* so that we tin resolve this consequence immediately."
Because there's no guarantee you will be able to delete imitation Google reviews, it's best to address them but in case they will remain visible for others to see. Go along your responses brief and polite.
What type of Google reviews can be removed?
According to Google My Business Assist, reviews that violate the Google review policies tin can be removed from the Google My Concern listings.
"Don't flag a review merely because you lot disagree with it or don't similar it," Google says. "Google doesn't become involved when merchants and customers disagree about facts, since in that location'south no reliable way to discern who's right about a item customer feel."
Below are the types of reviews that violate Google'due south policy.
Spam and imitation content – This one might exist a little more difficult to prove, but if someone is posting the aforementioned review repeatedly or leaving reviews for your company using multiple accounts this would count as spam.
Off-topic – If the review is someone ranting well-nigh general politics, social commentary or personal issues in their review, this is something Google could remove. Also, if the reviewer has dislocated your business organisation Greenish Grass Inc. with Green Glass Inc. for non delivering their bottles, yous can clearly prove they are off-topic and the review has nothing to do with your business concern.
Restricted content – If the review includes calls to action or offers for the auction of products or services that are bailiwick to local legal regulations, this isn't allowed. Restricted content includes, but is not limited to, alcohol, gambling, tobacco, guns, health and medical devices, regulated pharmaceuticals, adult services, and financial services.
Illegal content – Reviews that describe illegal activities such equally sexual corruption, dangerous or illegal acts such as organ sale, illegal products and graphic violence are not accepted.
Terrorist content – Reviews that promote terrorist acts, incite violence, or celebrate terrorist attacks are not allowed.
Sexually explicit content – Reviews that contain sexually explicit material are prohibited.
Offensive content – Reviews that contain obscene, profane or offensive linguistic communication will be removed.
Dangerous and derogatory content – Google prohibits the posting of reviews where one threatens or advocates for the harm of oneself or others, harasses or bullies an private or group of individuals or incites hatred against an private or group based on their race or ethnic origin, religion, disability, historic period, nationality, veteran status, sexual orientation, gender, gender identity or other characteristics associated with systemic discrimination or marginalization.
Impersonation – Another blazon of review that is non allowed, just difficult to prove, is if someone is impersonating another individual, company or organisation.
Disharmonize of involvement – Examples of conflicts of involvement are those reviewing their own business, those posting content well-nigh a current or sometime employer, or those posting content nigh a competitor to manipulate their ratings.
Some of the reviews yous will never be able to become removed are the star rating reviews with no text, as these do not violate Google's policies.
How to delete a Google review
The start pace is to flag the review by hovering your mouse over the fake review a flag icon will appear. Once y'all click on the flag you will be taken to the study a policy violation page.
Enter your company email address and the type of violation. The side by side step is to be patient as it may take a few days for a review to be assessed.
If the review is especially heinous, with foul language and/or hate speech, y'all can escalate the event by contacting Google Minor Business Back up. One time you've gotten in touch with the minor business organization support team, do your all-time to explain why the review is false, how it violates Google'due south policies and why it should be removed.
Once Google has decided if the review is violating its policies, it will electronic mail you to permit you know the review has been removed.
Source: https://www.totallandscapecare.com/business/article/15042372/how-to-respond-to-fake-google-reviews
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